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Limassol
Our client is a well-established investment firm that offers its clients cutting edge trading platforms and is revolutionizing on-line Forex Trading. The company is managed by a team that has a significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. Due to continuous growth, they are currently looking to add to their team an experienced Spanish speaking Client Relationship Manager.
Job Responsibilities
- Assist with the on-boarding and conversion of leads to active clients.
- Manage relationships with existing clients.
- Developing the country, territory, or region you have been assigned to.
- Reactivate old clients.
- Educate clients on how to use the company’s trading platforms.
- Educate clients on how to trade financial assets.
- Educate clients on what is happening in the financial markets.
- Being proactive in contacting clients by telephone and email to promote the company’s products and services.
- Assisting with incoming queries from clients by telephone and email.
- Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems.
- Hitting personal and regional key performance indicators.
- Organizing and managing your work flow.
- Fluent in verbal and written English and Spanish to business standard.
- Excellent communication and written skills as well as attention to detail.
- At least one year experience with forex in a similar role. Binary options experience may also be considered.
- Client focused with excellent customer service.
- The ability to influence and persuade a mutually beneficial outcome for the company and the client.
- A broad understanding of financial markets and trading, preferably with foreign exchange.
- You should be dynamic, self-motivated and competitive, with a strong desire to succeed.
- You should work well independently as well as in a team.
- Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
- A high level of professionalism and personal integrity.
- Willing and flexible enough to work shifts to provide coverage for European and Latin American time zones.
