German Speaking Customer Support Representative – Forex – Limassol – Cyprus

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A well-established CySEC regulated broker is looking for a German Speaking Customer Support Representative.

RESPONSIBILITIES

• Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
• Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Analyzing and investigating trades.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.
• Reporting all client feedback to management
• Communicating effectively between global offices

CANDIDATE PROFILE

• Fluent in verbal and written German and English, to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast-paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.

JOB DETAILS

Job Title: German Speaking Customer Support Representative – Forex – Limassol – Cyprus

Location: Cyprus, Limassol

Telephone: +357 96658646

E-mail: emmaaprilantoniou@gmail.com