Dutch Customer Support Representative

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Our client, an established Fin-Tech Company is loking for Dutch Customer Service Representative to join their team in Limassol.

Responsibilities:

·         Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;

·         Assist clients with KYC procedure;

·         Provide a tour around the trading platform;

·         Build client trust and satisfaction through professional support and training;

·         Be keenly aware of the competitive landscape and understand financial markets;

·         Collect clients’ feedback and analyse how to improve clients’ experience;

·         Keep open communication between the departments to resolve any issues;

·         Performing other tasks related to client administration department provided by Customer Support Manager;

·         Meet company targets and goals and contributing to increasing company revenue.

Qualifications:

·         Native Dutch and fluent English is required;

·         BA degree;

·         Significant work experience, preferably in a financial industry in a position of customer support, account/client management, sales or retention role;

·         Ability to work 24/7 shift;

·         Understanding of the competitive landscape and Forex industry;

·         Ability to work independently and manage multiple tasks at the same time;

·         Ability to listen to clients and team needs and find solutions;

·         Great self-organisation and time management skills;

·         Detail-oriented, with patience to work through complex issues;

·         Excellent communication skills, both verbal and written;

·         Excellent problem-solving skills;

·         An additional fluent European language will be considered as an advantage;

Working Hours 24/7

Shifts: 3 working days and 2 days off. (3 mornings - 2 off, 3 afternoon - 2 off, 3 night - 2 off.) Maybe it will change in the future.

Send us your CV to successfulcareerbrand@gmail.com