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Limassol
Our client, a CySec licensed FX Company in Limassol is looking to hire additional FX Sales Account Managers for their team here in Limassol.
Responsibilities:
Handle incoming leads and develop them into clients
Receive calls from clients and help them with any issues they may have
Make welcome calls and follow up calls to new clients
Serving client on live chat
Identify potential IB's
Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems
Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights
Instil trust by effectively communicating and interacting with people of diverse cultural backgrounds
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
Provide market update for clients
Partner with Sales Executives to manage client relationship
Train one on one with new and existent client
Identify potential IB
Encourage clients to refer friends
Develop required training for clients (content and delivery)
Drive innovation (capturing new ideas- implementing- rewarding)
Follow daily routine of calling all active clients, per pre-set prioritization:
Active traders
Client that suffered recent lost
Client that gained recent profit
Clients that haven't traded for over a week
Slash webinars for clients.
Analyse client's trading and identify common mistakes in their strategy and offer training on new strategy.
Educate clients regarding risk management strategies for their funds
Role Targets as an Account Manager:
Meeting personal and team targets
Increase number of FTD
Striving for high initial deposit
Role Targets as a Retention Manager:
Proactively work with clients
Grow net deposits and active traders
Meet company targets and goals and contributing to increasing company revenue
Required Qualifications as an Account Manager:
Fluent Arabic & English (native level) - any additional language -is an advantage
Understanding of Financial / Capital markets - is an advantage
Sales Oriented
Team player
Competitive and target oriented
High preference will be given to candidates with experience in sales or in the field of Forex
Good insight into the regulatory regime for financial markets and investment firms
Experience in negotiation
Fast leaner
Independent learner
Good presentation skills
Required Qualifications as a Retention Manager:
At least 2 years of experience as a Retention Manager in the Forex/Binary broker
Familiar with the Forex industry concept, practices, and procedures
Requires a bachelor's degree - advantage
Understand standard analysis charts
Risk management strategies - before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery)
Fundamental analysis - talk about current events at global level, market effects with credibility
MT4 platform - full operation
MT4 Manager
Ability to analyse number and interpret into simple words
The working hours are 9 am - 6 pm Monday to Friday
To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.
