Customer support

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Customer Support Officer

Join our team of support specialists, responsible for providing meaningful support to our clientele throughout their journey. During training period working hours is: 9am - 6pm. Afterwards 4pm - 12.00.

Responsibilities:

·  Manage large amounts of incoming calls

·  Build sustainable relationships of trust through open and interactive communication

·  Generate sales leads

·  Follow communication procedures, guidelines and policies

·  Help resolve client problems on the fly and escalate to the correct dept.

Requirements:

· Fluent in Russian + English and additional East European language         (Bulgarian,Romanian)

·  Familiarity or experience with FOREX would be considered a serious advantage

·  Excellent communication and presentation skills

·  Ability to multi-task, prioritize, and manage time effectively

·  Strong phone contact handling skills and active listening

What we offer :

• Attractive remuneration package

• Health insurance

• Friendly working environment

• Regular company events

• Personal development opportunities

• And much more

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

Employment Conditions: Full Time

Location: Limassol - Cyprus

Apply by sending an email to simona@topfx.com attaching your CV with a cover letter.