Customer Support Officer- Portuguese or Urdu Speaker

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We are looking for Customer Support Officers with excellent knowledge of the Portuguese or Urdu languages. Our client is currently growing their team and are looking for individuals that will add value to the team with their knack for delivering superb customer service.

• Good command of the English language
• Excellent command of the Urdu or Portuguese language
• Excellent communication skills, both written and verbal
• Excellent problem-solving skills and resourcefulness
• Innovative mind and a self-starter mindset
• Ability to collaborate and work well in a team
• Passion for personal development 
• Ability to grow and learn in a challenging and fast-paced environment
• Motivated by communicating with customers and helping others all day, every day
• Ideally, at least 2 years of experience in customer support, customer service, or client/account management -preferably within the FX/Binary industry

Job Responsibilities

• Provide an amazing, personalized experience for each customer
• Effectively diagnose and solve day-to-day customer concerns and issues through emails a
• Ensure feedback flows  to improve the company's services
• Provide accurate data and feedback analysis in order to create better customer experiences
• Come up with ideas and solutions that will improve customer experience, innovate like crazy and make things happen with a team of talented individuals