Malaysian Speaking Client Relationship Officer

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Our client, a well-established investment firm based in Limassol is looking for a Malaysian speaker for the Client Relationship Officer role.

• University/College dregree in Business, Marketing or Computer related field or equivalent
• Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
• Fluency in Malaysian
• Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
• Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust

Job Responsibilities

• Maintaining contact with existing clients to ensure high levels of client satisfaction
• Providing general information in regards to company’s platforms and services offered
• Informing and assisting all clients in relation to the use of all current and future products
• Assisting customers who wish to open or manage a trading account
• Informing all existing and potential clients of any new products and promotions that the Company is offering
• Maintaining professional internal and external relationships that meet Company’s core values.
• Providing quality and efficient live support to existing and potential clients
• Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
• Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
• Providing troubleshooting and support for the basic functions of the trading platform
• Welcoming calls/call back requests