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Limassol
For a big Oil & Energy Company in Larnaca we are looking for a Customer Service Administrator
Specific Duties and Responsibilities
- Daily communication with customers and effectively handle orders in the company's ERP System
- Understand customers' requirements, accept customer orders or provide alternative logistic solution and translate these requirements into operational orders for smooth and timely execution
- Correctly processing of customers' orders in the company's ERP System, Checking orders for accuracy and in accordance with customers' contracts
- Taking into account the capabilities of the infrastructure and other ongoing cargo operations
- Understanding basic Customs formalities and the impact on operations
- Assistance in developing daily operational schedule
- Proactive and organized daily activities and tasks
- Communicating sensitive issues and complaints to the Customer Services Manager
- Assistance in daily stock reports to customers, and other reports required to be submitted
- Administrative aspects of the department when required
- Process documentation for the correct order completion
- Perform other job related duties as assigned, such as truck loading activities
- Propose ideas for improvements to the department
- Promote efficiency, confidence, courtesy and high standard of interaction with third parties as well as with internal stakeholders
- Adhere to Company rules and regulations at all times
- Ensures that the standards required by Law and by Management are maintained at all times in the areas specified above
- Any other duties that might consider necessary from time to time
Requirements
- University Degree preferably in commerce/engineering/business
- Experience in similar position will be considered an advantage
- Excellent command of Greek and English language
- Understanding the Job
- Understanding differences of employees, colleagues, clients , etc.
- Customer Focus
- HSE Focus
- Teamwork
- Adaptability
- Drive for results
- Computer literate
- Excellent communication and presentation skills
- Excellent planning skills
- Ability to work well under pressure
- Ability to multi-task, prioritize, and manage time effectively
The company is offering a gross salary of € 1,500 - 1,900 per month plus travel and telephone allowance and medical insurance and life insurance/pension
The working hours are from 8am till 4pm or from 9am till 5pm.
To apply for this vacancy, please send your CV to admin@smstaffmatters.com quoting the above Job title along the VAC number or alternatively call +357 25341383 for more information.
