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Position Details
Reference No.
29045
Title
Experienced Customer Service
Category
Employment Type
Full Time
Available Positions
1
Location(s):
Limassol
Posted On:
22/12/2015
Contact Details
Company
WIN Sales and Marketing Programs
Contact Person
Nada Bifani
Address
Limassol
Limassol
Limassol
Phones
22030918
Email
Info@winprograms.info
Job Description
Customer Service • Identify new up selling opportunities with existing customers
• Follow up on customer service delivery and schedule
• Follow up on clients invoices if any and follow up due payment closely with development manager
o Follow up the faxes sent or received by the clients
o Follow up the invoices to be taken to the client
• Assist clients over the phone and internet
• Coordinating with the Business development and Training Manager for client requests achievement within timeframe and complaints resolution.
• Help in the implementation of a total CRM solution for Customer Support
• Weekly reporting of customer satisfaction barometer
• Responsible of the tidiness and the cleanliness of his/her desk and related premises
• Fill all Clients required reports on daily, weekly, monthly and yearly basis
• Follow up on customer service delivery and schedule
• Follow up on clients invoices if any and follow up due payment closely with development manager
o Follow up the faxes sent or received by the clients
o Follow up the invoices to be taken to the client
• Assist clients over the phone and internet
• Coordinating with the Business development and Training Manager for client requests achievement within timeframe and complaints resolution.
• Help in the implementation of a total CRM solution for Customer Support
• Weekly reporting of customer satisfaction barometer
• Responsible of the tidiness and the cleanliness of his/her desk and related premises
• Fill all Clients required reports on daily, weekly, monthly and yearly basis
Required Qualifications
University degree Very good English, French is a plus and other languages like greek etc.. Very Dynamic, Quick learner, work under pressure. Computer and internet skills is a must Respect punctuality, attendance and attitude
