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Limassol
Job Description
Our client is the world’s leading b2b neobank, providing services such as e-money, payments and identity verification, which all revolve around optimizing the online payment journey in a seamless and secure way. Their vision is to continue bringing together payments and identity into a seamless, secure and rapid experience for consumers and merchants alike, enhancing trust, confidence and online safety for all parties. They retain only the best for their team, and they reward extremely well through the sense of worthwhile personal and team achievement, with generous remuneration, including staff share plans.
They are currently looking to add a Sales Account Manager to their dynamic team. The successful candidate will have knowledge in finance and/or investment services.
Job Responsibilities
- Ensure that at all times you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
- Build and maintain lasting relationships with the company's customers as the primary point of contact in the on-boarding and integration process
- Respond to customer inquiries using various communication mediums as an active member of the relationship team.
- Work closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences
- Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
- Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.
- Perform product and feature demos, user training, and public facing webinars
- Personally, solve Tier 1 technical issues and escalate issues to technical support and other internal teams as needed
Requirements
- Business or Finance degree, preferred
- Knowledge of financial and/or investment services, with transactional banking and money market experience preferred.
- Strong dedication to quality customer service
- Excellent verbal and written communication skills, with strong analytical and problem-solving skills.
- Ability to handle multiple tasks and work under pressure
- Ability to work effectively and productively with others and prioritize multiple own tasks in a high-volume environment.
- Must be a team player with an ability to work independently with minimal supervision.
- Knowledge of Excel and Word is essential
